Refund policy

Order Cancellation: 

Customers may cancel orders up until the time of dispatch.

If cancelled before dispatch, refunds for both goods and shipping costs will be paid out minus any payment processing fees already incurred by Themeborne. 

Once dispatched, orders already in transit cannot be changed or cancelled, and shipping costs cannot be refunded. 

Returns: 

If you wish you return your order, all products must be unopened as in as-new condition.

Return shipping must be paid by the customer. 

When the returned items are received by Themeborne and verified as being in unopened and as-new condition, a refund will be paid out minus any payment processing fees already incurred by Themeborne.

Shipping fees will not be refunded. 

Damaged Products: 

If your order arrives damaged, please immediately take photo evidence and send it to us at contact@themeborne.com. 

Based on the timely receipt of reasonable photo evidence, Themeborne will either ship a replacement order to you, or offer you a partial refund - to be decided by Themeborne on a case by case basis. 

Defective Products: 

If your product is defective (e.g. missing or defective components) please report it immediately via the Replacement Parts Form:   https://forms.gle/oMJneGQ8xY669JNZA

In such cases Themeborne is usually able to offer a free of charge replacement parts service. Depending on the nature of the issue, shipping costs of this service may need to be covered by the customer -  to be decided by Themeborne on a case by case basis.